GRIEVANCE PROCEDURE
Rev. 06-13-2022
The Institute of Contemporary Psychoanalysis (ICP) is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. ICP will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Chairperson in consultation with the members of the Continuing Education Committee, and if necessary, the Program Chairperson/committee. While ICP goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the planners/staff/CE Committee which require intervention and/or action on the part of the planners or an officer of ICP. This procedural description serves as a guideline for handling such grievances in a timely manner. When a participant, either orally or in written format, files a grievance or expects action on a complaint,
the participant will be asked to put their comments in written format and email it to the Director of Operations and/or the Continuing Education Chairperson. The confidentiality of the complaining individual is maintained at all times. The following actions will then be taken:
1. If the grievance concerns a workshop offering, its content, level of presentation, the Director of Operations or the CE Chairperson/Committee will address the grievances with the appropriate Program Chairperson/Committee. The Program Chair/Committee, in consultation with the President and Board of Directors at the Institute will be the final arbitrator. If the participant requests action, the Program Chairperson/Committee will
a. attempt to move the participant to another workshop, or
b. provide monetary credit for a subsequent year’s workshop, or
c. provide a partial or full refund of the workshop fee.
2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the Director of Operations or Continuing Education Chairperson, after consulting with the CE committee, will pass on the comments to the Program Chairperson/Committee or facilitator of that particular class or event. The Program Chairperson will address the complaint with the instructor without divulging the name of the complainant, unless given consent.
3. If the grievance concerns ICP’s CE program, in a specific regard, the CE Chair/committee will attempt
to arbitrate.
4. If the grievance concerns the facilities in which the workshop was offered, the Director of Operations will mediate. If the complainant is not satisfied with the above attempts at resolution the grievance will be communicated to the ICP President/Co-Presidents and the Board of Directors. Confidential records of all grievances, the process of resolving the grievance and the outcome will be kept in a secured folder on our ICP google drive, accessible to the Director of Operations, Office, and President. A copy of this Grievance procedure can be found on the ICP website under ICP Policies.
Please email your grievance/complaint to the following person:
Director of Operations – Mike Ferguson – [email protected] and/or the
Continued Education Chair – Mary Walters – [email protected]
Details to include in your grievance/complaint:
1. Do you wish to remain anonymous? (YES or NO)
2. Name of Person filing the Grievance/Complaint
3. Date and Name of Program/Course concerned
4. Please describe your complaint in detail!
5. If you have already attempted to resolve the issue by raising it directly at time of occurrence, please briefly state the result and the name of the person you talked with.